Comments from SMS for Key Personnel training course (SMS 1/2010-11) for Etihad Airways in Abu Dhabi on 1-3 June 2010
4 – 27 November 2008
- Excellent presentation by Vangelis and Mike. It will give me a good start with SMS. I enjoyed the 3 days very much it was so informative with excellent student participation. Thank you so much
- Excellent job done by the instructors. I am sure that I will try to implement what I learned
- Very well structured and organised training, well prepared classroom and good timings. 18 course attendees is the maximum (we were 17)
- I did enjoy the course and will use the material provided. Thank you both
- It was great! Great pace well laid out. I got a lot out of it and great tools to help me implement SMS in our dept. Well presented by Vangelis and Mike. Great job gents! Looking forward to more courses by Kratis
- Specific examples given demonstrated the content of the course and made it easy to understand. Short videos were good ice breakers but also relevant to some points raised during session. Overall course was really good. Good time allocated for exercises
- Very thorough and detailed knowledge of subject matter. Approachable and willing to share experiences. Concepts were imparted well and easily understood. Good level of audience participation
- Very interesting material and examples. Gained interest of attendees throughout. Managed to link areas of learning to one general outcome
- Thank you for a course very well presented. Knowledge of facilitators was excellent and variety of examples (relevant) were used all the way
- Appreciate the hard work. Great course with a lot of valuable information. Thank you so much!
- Wonderful training, I don’t remember when as the last time I had been trough such a good training!
- Thanks very much for the effort and support that we received during the three days we spent together, it was one of the great experiences for me in particular and I am sure for the rest of my collegues.
It wasof the beneficial courses that I attended during the 35 years of aviation experience; I appreciate every effort made during the course by you to make things simple and easy for the non experienced SMS.
- This course should be a must for all departments of Etihad
- Excellent course – Very interesting
- HF course helps all people in everyday life
- Looking forward to a renewal course (HF)
- This course was a wonderful experience, thoroughly enjoyed the course, trainer was fantastic, approachable, generous and an amazing trainer
- Excellent delivery – held my attention 100%
- Thank you very much! Please keep this HF trainer for the future. Well done Vangelis!
- The courses were given very well and made enjoyable the way he delivered it
- It was a very interesting and knowledgeable training! Thanks a lot!!!
- Great Courses! Professional Trainer!
- Perfect trainer! It was a great experience!
- Very good training
- Course content and method used to convey material was superb. The knowledge and method of the instructor was a great asset to the delivery process
- Very good course, well put over and interesting
- Very good – keep it up
- Excellent course and perhaps a cargo specific course is developed to help us more to understand
- The course was a nice experience
- Found the course to be very interactive, made learning easy
- Very pleasant, informative course. Thank you
- As always very positive training and always something to learn
- Very good training should be given to each and every person working in Etihad technical. Instructor is excellent, I have gained more knowledge
- Good interactive session, need more interactive trainings on different subjects
- Excellent instructor, clear and prepared
- All the Etihad staff (maintenance and others) should undertake this valuable course to bring Etihad to a world class
- Excellent, productive and challenging method of teaching
- Thanks to the instructor for this training is very good. I have learned new things
- This training was excellent. Should be carried out to more managers. First time to have HF training with games which was fun
- Training is excellent and it gave a very good idea how to implement in our work-place. It is very informative and very useful. Subject was addressed in a very nice way
- Best HF course I have attended (3rd one) so far! Course material, presentation & Instructor excellent, covered all aspects of my aviation maintenance job specification. Hope future/recurrence HF training will be conducted by Kratis
- Instructor was very clear & precise, a job well done!!
- No comment. Very professional!
- Instructor made it really pleasant
- Top Management also has to attend this course
- HF training will really help at work which gives knowledge of how to organize your work before start and work to be done in a safe way following the regulations
- Very nice and super interactive. Excellent presentation
- Implementation of RS training can be achieved to the highest level only if all other departments working on ramp are also included in this process
- The top Management also to attend this course so that they understand the situation down level in the ramp
- A good course overall. Keeps students active with suggestions and questions
- Hope to have continuing trainings give in the future
- Well done! It’s a good thing as we can adapt to our working environment
- We should always have such trainings every year just to update our awareness in terms of safety
- Excellent work, very informative and very well delivered! Recurrent trainings at least every year will be good
- Apron safety is a must for a person who works at Apron area. Thanks!
- Because of the training I gained knowledge and increased my awareness on Ramp Safety
- Please arrange continuation trainings every year
- Well conducted course!
- Provides awareness of the safety related thins in our day to day job. We can become more cautious in our job from now on
- Pleasant course and the instructor made everyone participate. Excellent! Looking forward for more
- As a trainer I found Michalis’s training techniques very refreshing. He kept us awake with videos and group activities. The trainer was very appreciated and happy to answer questions
- Good group discussions, very interactive
- Very good, interesting and interactive course implementation is the success to this course
- Thank you and keep it up!
- A good mixture of practical and theory well managed
- A very good course which really helps especially when it comes to safety. The illustrations are very well presented
- Course presented in a very professional way. This will definitely improve RS in the airport
- Please refresh this training from time to time
- As life keeps on learning, but the methodology and professional approach and the grip of Instructor on the subject is highly appreciated. No doubt “Mr. Michel” is a great asset and the best instructor. Best of luck and highly accolade his services
- Excellent examples of things that can go wrong if Ramp Safety is not followed. Should be done by all so accidents can be reduced and reputation of the airline and airport can be maintained
- Excellent training methods. We should be called more often for those types of trainings. Especially the facility is perfectly adequate for the training
- Method of training was effective, full points to the trainer
- This was the best training session I’ve had since I’ve been here. It was a well spent 8 hours. The instructor used interacting with each other to help us better work together. I will carry this training back to the line
- Increases awareness of safety
- Excellent training course. Should be done often to keep staff aware of the safety regulations
- All the personnel working on the ramp should be given this training. Handouts of ramp safety should be distributed on every department which has a role at the ramp operation
- Well designed and compiled course. Instructor’s presentation was outstanding
- Excellent course. Have been in similar courses but found this a little bit different. Very interesting and found a lot of new points. A lot of interaction and activities were there with the other trainers and with instructor very well conducted
- Very happy with the course, more information imported to everyone hence team work will be easier
- It was excellent. Very good method of instruction. It has given me the chance to see the real relation of HF and what I am doing on the job
- This is very helpful for the employee especially awareness and importance of safety
- I would like to thank Etihad Airways for such courses which increase our knowledge. In addition I would like to thank the instructor for the efforts he has done
- It is the most professional and practical HF course that I have attended. Thanks to you Derek, you’ve shown excellent knowledge and understanding of the course and our conditions and the reporting and feedback structures should go a long way in delivering our concerns to Etihad Management
- Excellent course which is tailored made for Etihad. Good coverage of a lot of topics, very different and helpful from the other HF course I have attended
- Good speaker and instructor. Delivers to the Management the thoughts of the employees especially in technical department
- It’s a great course, it is easy to understand it because of those examples and illustrations
- Good training to improve communication and understand Human Factor
- Excellent interactive games on simulation task
- Excellent training, very interesting subject, values that we can use and apply to everyday life especially at work
- Wonderful experience, different from other courses that have been attended in the past. Management should also be given this training as most of the applications will come from higher side
- “Best course ever I got” Getting more knowledge compared to other HF trainings
- The instructor was excellent by implementing a new way of instructing
- It was a new experience the trainers was very good and professional
- Interactive training method to illustrate the points to be highlighted
- . A really “fun to learn”, sort of course, as previously Human Factor seems to be boring stuff. But the zeal, approach and sharing knowledge of Vangelis is highly appreciable. Keep it up with same lively spirit
- Very good trainer, he makes value for the course, new way of training. First time I liked training so much!
- Vangelis is an excellent trainer, this is the best HF course I have ever had with 13 years experience in aviation
- It was an excellent training course
- Relevant topic to my job, highly applicable to my environment, excellent skills of the trainer (knowledge, presentation, communication), very appropriate use of media, group activities, interactions, good timing, sufficient breaks etc.
- Vangelis was an outstanding facilitator and not only knew the subject matter well, but also skilfully delivered it. His sense of humour and use of activities and media made for an interesting and memorable refresher on the importance of human factors in the workplace. Well-done! Thank you!
- Thoroughly liked the experience! Learned so much through the interactive and fun projects. The use of multimedia to convey the topic was optimum and the personality of the trainer certainly enhanced what could have been a potentially boring subject
- I would say that the trainer was very well prepared and well knowledgeable on the topic
- The instructor was tremendous
- The course was very well presented by the instructor/consultant and has definitely increased my awareness to safety
- Excellent course, provides a good base and all necessary starting tools
- The course content opened my eyes widely
- Highly recommended to higher Management and to all employees
- Based on both Management and Candidates observation/feedback, the Instructor Mr. Vangelis did a great job in managing the classroom dynamic, motivating the candidates and organizing/delivering the course in a very practical way, we recommend Vangelis to be our preferred instructors for the subjects related to SMS.
- The course materials were rich and organized.
- Course content and method used to convey material was superb. The knowledge and method of the instructor was a great asset to the delivery process
- Very good course, well put over and interesting
- Very good – keep it up
- Excellent course and perhaps a cargo specific course is developed to help us more to understand
- The course was a nice experience
- Very good training should be given to each and every person working in Etihad technical. Instructor is excellent, I have gained more knowledge
- Good interactive session, need more interactive trainings on different subjects
- Excellent instructor, clear and prepared
- All the Etihad staff (maintenance and others) should undertake this valuable course to bring Etihad to a world class
- Excellent, productive and challenging method of teaching
- Thanks to the instructor for this training is very good. I have learned new things
- This training was excellent. Should be carried out to more managers. First time to have HF training with games which was fun
- Training is excellent and it gave a very good idea how to implement in our work-place. It is very informative and very useful. Subject was addressed in a very nice way
- Best HF course I have attended (3rd one) so far! Course material, presentation & Instructor excellent, covered all aspects of my aviation maintenance job specification. Hope future/recurrence HF training will be conducted by Kratis
- Instructor was very clear & precise, a job well done!!
- No comment. Very professional!
- Instructor made it really pleasant
- Top Management also has to attend this course
- HF training will really help at work which gives knowledge of how to organize your work before start and work to be done in a safe way following the regulations
- Very nice and super interactive. Excellent presentation
- Implementation of RS training can be achieved to the highest level only if all other departments working on ramp are also included in this process
- The top Management also to attend this course so that they understand the situation down level in the ramp
- A good course overall. Keeps students active with suggestions and questions
- Hope to have continuing trainings give in the future
- Well done! It’s a good thing as we can adapt to our working environment
- We should always have such trainings every year just to update our awareness in terms of safety
- Excellent work, very informative and very well delivered! Recurrent trainings at least every year will be good
- Apron safety is a must for a person who works at Apron area. Thanks!
- Because of the training I gained knowledge and increased my awareness on Ramp Safety
- Please arrange continuation trainings every year
- Well conducted course!
- Provides awareness of the safety related thins in our day to day job. We can become more cautious in our job from now on
- Pleasant course and the instructor made everyone participate. Excellent! Looking forward for more
- As a trainer I found Michalis’s training techniques very refreshing. He kept us awake with videos and group activities. The trainer was very appreciated and happy to answer questions
- Good group discussions, very interactive
- Very good, interesting and interactive course implementation is the success to this course
- Thank you and keep it up!
- A good mixture of practical and theory well managed
- A very good course which really helps especially when it comes to safety. The illustrations are very well presented
- Course presented in a very professional way. This will definitely improve RS in the airport
- Please refresh this training from time to time
- As life keeps on learning, but the methodology and professional approach and the grip of Instructor on the subject is highly appreciated. No doubt “Mr. Michel” is a great asset and the best instructor. Best of luck and highly accolade his services
- Excellent examples of things that can go wrong if Ramp Safety is not followed. Should be done by all so accidents can be reduced and reputation of the airline and airport can be maintained
- Excellent training methods. We should be called more often for those types of trainings. Especially the facility is perfectly adequate for the training
- Method of training was effective, full points to the trainer
- This was the best training session I’ve had since I’ve been here. It was a well spent 8 hours. The instructor used interacting with each other to help us better work together. I will carry this training back to the line
- Increases awareness of safety
- Excellent training course. Should be done often to keep staff aware of the safety regulations
- All the personnel working on the ramp should be given this training. Handouts of ramp safety should be distributed on every department which has a role at the ramp operation
- Well designed and compiled course. Instructor’s presentation was outstanding
- Excellent course. Have been in similar courses but found this a little bit different. Very interesting and found a lot of new points. A lot of interaction and activities were there with the other trainers and with instructor very well conducted
- Very happy with the course, more information imported to everyone hence team work will be easier
- It was excellent. Very good method of instruction. It has given me the chance to see the real relation of HF and what I am doing on the job
- This is very helpful for the employee especially awareness and importance of safety
- I would like to thank Etihad Airways for such courses which increase our knowledge. In addition I would like to thank the instructor for the efforts he has done
- It is the most professional and practical HF course that I have attended. Thanks to you Derek, you’ve shown excellent knowledge and understanding of the course and our conditions and the reporting and feedback structures should go a long way in delivering our concerns to Etihad Management
- Excellent course which is tailored made for Etihad. Good coverage of a lot of topics, very different and helpful from the other HF course I have attended
- Good speaker and instructor. Delivers to the Management the thoughts of the employees especially in technical department
- It’s a great course, it is easy to understand it because of those examples and illustrations
- Good training to improve communication and understand Human Factor
- Excellent interactive games on simulation task
- Excellent training, very interesting subject, values that we can use and apply to everyday life especially at work
- Wonderful experience, different from other courses that have been attended in the past. Management should also be given this training as most of the applications will come from higher side
- “Best course ever I got” Getting more knowledge compared to other HF trainings
- The instructor was excellent by implementing a new way of instructing
- It was a new experience the trainers was very good and professional
- Interactive training method to illustrate the points to be highlighted
- A really “fun to learn”, sort of course, as previously Human Factor seems to be boring stuff. But the zeal, approach and sharing knowledge of Vangelis is highly appreciable. Keep it up with same lively spirit
- Very good trainer, he makes value for the course, new way of training. First time I liked training so much!
- Vangelis is an excellent trainer, this is the best HF course I have ever had with 13 years experience in aviation
- It was an excellent training course
- Relevant topic to my job, highly applicable to my environment, excellent skills of the trainer (knowledge, presentation, communication), very appropriate use of media, group activities, interactions, good timing, sufficient breaks etc.
- Vangelis was an outstanding facilitator and not only knew the subject matter well, but also skilfully delivered it. His sense of humour and use of activities and media made for an interesting and memorable refresher on the importance of human factors in the workplace. Well-done! Thank you!
- Thoroughly liked the experience! Learned so much through the interactive and fun projects. The use of multimedia to convey the topic was optimum and the personality of the trainer certainly enhanced what could have been a potentially boring subject
- I would say that the trainer was very well prepared and well knowledgeable on the topic
- The instructor was tremendous
- The course was very well presented by the instructor/consultant and has definitely increased my awareness to safety
- Excellent course, provides a good base and all necessary starting tools
- The course content opened my eyes widely
- Highly recommended to higher Management and to all employees
- Based on both Management and Candidates observation/feedback, the Instructor Mr. Vangelis did a great job in managing the classroom dynamic, motivating the candidates and organizing/delivering the course in a very practical way, we recommend Vangelis to be our preferred instructors for the subjects related to SMS.
- The course materials were rich and organized.
- Subject is very interesting because it makes us more knowledgeable regarding our work – especially in technical. We can use this all the time because it keeps on our mind
- The course adequately addressed the issues of safety in all aspects
- I have taken HF training at Lufthansa and I thought that was the greatest HF training I had, but I was wrong, this HF by Etihad was the greatest.
- The speaker is knowledgeable on what he is teaching to us, he is agood instructor. Has kept me informed on the safety aspect in aviation industries
- The course was great helping to avoid human errors in aviation
- Very professional. The instructor has delivered a well presented and entertaining course, where all students will leave with a far better understanding of what Human Factors is about and how it affects their work
- This was the best HF course I had ever. You actually learn and feel very interesting and interactive. The instructor has very deep knowledge and keeps the students interested. The course was adapted to the needs and values of Etihad
- I really appreciate the way course is conducted. All the class was Involved al the time and at no time we feel loosing concentration. It’s a perfect experience
- This course has given me more insight to Human Factors related to my Job. I do believe all employees should undergo this course and even a refresher, probably after two years
- The HF course conducted by Vangelis for Etihad was excellent. His presentation was lively and interactive as compared to “ADAT” HF courses. Well done!
- Excellent instructor fantastic training
- Thank you for an excellent course. No time wasted. Knowledge increased. Memory refreshed
- Very interesting course, games and exercises very useful. I liked the whole training. Thank you very much!
- Every Etihad staff should attend HF training, with same instructor
- Course was very informative and different than other courses of the same type attended previously. Very likeable
- Excellent presentation, relevant content
- Course presentation was excellent. Very effective information which will finally benefit Etihad to prevent error which will lead to consequences. This course should be on Etihad online for future reference
- The trainer is a good facilitator too
- One of the best instructors and one of the best HF training I have done
- This training is very informative and can be applied on our day to day or daily activities
- Looking forward for similar trainings in the future!
- Overall, an excellent training program
- Very likeable! Thank you!
- An excellent course which “must” and “should” be implemented to everyone in the organisation
- Very knowledgeable Facilitator, course was delivered in a very good pace. I especially liked the games and activities which help to illustrate points and generate discussions. Very applicable and relevant to aviation setting
- Excellent course, information and presentation
- A very likeable course that was presented with passion and enthusiasm
- It’s been an inspiration journey for me – this course has highly motivated me for future life within Etihad Airways - quality program as well as personal life. A big thanks to Vangelis for a course so well delivered.
- Course was very well presented by the Facilitator – encouraged participation of all
- Very good course – very well presented
- The training course itself is good and through this course we can improve ourselves and eliminate human error
- Keep up the excellent training that you have been giving
- The Instructor is excellent; I learned more about safety in Ramp. More power!
- Training course very helpful for our safety. Sufficient and clear explanation
- Satisfied and thank you for the knowledge that you gave us. More power!
- It was my pleasure to meet you during the Human Factor course and my opinion regarding the course it was outstanding.
- Thanks Vangelis, your course hit the nail on the head and that’s exactly what I was looking for.
- Trainer excellent!
- Thanks for this experience!
- I’m looking forward to the trainers course and helping implementing some things in the organisation.
- I would be very happy to take another course from the same lecturer (trainer) Evangelos Demosthenous
- Very beneficial course overall!
- In my life, certainly this course is the best course. Thank you.
- This was a mind opening and great “Learning” experience. I love to be challenged. I take criticism seriously.
- I liked the inter reflection of my own inefficiencies. The techniques used and discussed challenged my own beliefs and technique.
- I will be able to apply this content in all areas of my job – very helpful.
- I recommend this to all facilitators, not just Human Factors.
- Thanking you for giving me the opportunity to participate in such an interesting course, sharing my knowledge and experience with others and of course gaining much more knowledge on this specialised field
- You are the best
- Liked the facilitation skills
- Good exercises, I learned a lot from other participants
- Very likeable course – thanks!
- Instructor’s attitude and believe for the subject and his vast knowledge
- Liked the way it was presented
- Liked the interaction, workshops and involvement
- Liked the personality of the instructor
- Liked the level of the trainer and the information about the course
- Liked the interaction with the other participants
- Pleasant atmosphere
- The presentation was excellent and I believe it will help me a lot in my work
- We have learned a great deal not only on Airside Safe Driving but also about aeroplanes
- Have heard a lot of interesting comments regarding the aviation industry
- This seminar was conducted in good will and with humour
- Have acquired a lot of knowledge
- Have learned a lot of useful information on ramp safety
- Really likable – trainer, group and content
- Everything was excellent
- Keep up the good work Vangeli
- Clear way of teaching, getting safety minded from organization side
- Nice personality, good training
- The course was good and the facilitator was brilliant
- The core of the SMS is now apparent to me
- Excellent course
- The organizing was in a very high level especially refreshing movies, exercises, presentations, presenters from outside
- What I liked most about the training was Vangelis’ way of delivering/engagin
- Excellent job
- What I liked most about the training was the analysing of the different issues and the content of the workshops
- Its good to have people like you in the field. Thank you very much!
Kratis the Philosopher
Kratis was a cynical Greek philosopher and the most important student of the famous philosopher Diogenes. He was born around 330 B.C in Thebes, a city northwest of Athens.
Kratis the Profile
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